Young people are wising up to the Great British student rip-off – and they’re voting with their feet

As universities wind down teaching for yet another round of exams, more and more prospective graduates are asking: why bother? writes Simon Jenkins in The Guardian

This week begins one of the worst deals offered by any British professional institution. Almost all universities are about to stop teaching students and subject them to pointless exams, mocks and quantification, before passing or failing them, then packing up and reassembling some months later in September. For an average price of tens of thousands of pounds a head (except in Scotland), most students will get virtually no teaching for a good proportion of their course. From any other service – medicine, law, accountancy – this would be regarded as a scam.

The tradition of scholars teaching academic subjects part-time while doubling as researchers is a relic of medieval monasticism. Oxbridge operates for just 24 weeks a year while many other universities operate two semesters. Staff and buildings may be otherwise employed, but students will sit idle, doing odd jobs or studying on their own. No one dares challenge this system. Whitehall inspectors never declare universities “failing” or “inadequate” as they do schools.

But I sense the worm is turning. Last year the percentage of British school leavers going to university fell for the first time – other than briefly in 2012, when the £9,000 fees came in in England. Even before lockdown and the years of online-only teaching, an Ipsos Mori poll showed a falling demand for university among school-leavers, with just 32% being “very likely” to go in 2018. The same trend is evident in the US where college enrolments have been falling for over a decade.

Meanwhile industrial and professional apprenticeships are rising fast. At Lloyds Bank last year, 17,000 school-leavers applied for 215 vacancies. The exam bluff was called by EY’s Maggie Stilwell, who said there was “no evidence” to conclude that exam success correlated with career success. Personal qualities and professional training were what mattered. Her firm, along with accountants PwC and Grant Thornton, have dropped any requirement of degree classes or even A-level results from their application forms. The new “degree apprenticeships” offered by firms such as Dyson and Rolls-Royce are popular, with some 30,000 offered last year. The Institute of Student Employers records that a declining half of firms now ask for a class of degree, and a quarter explicitly state “no minimum requirements”. In Silicon Valley it is even known that an acceptance letter from Stanford University can be sufficient to secure a job. Why waste years swotting for meaningless exams?

The age-old debate over whether a university is really an investment, personal or national, as opposed to a middle-class finishing school has never been resolved. British graduates on average earn £10,000 more than their non-graduate contemporaries, but surely some students might have done equally well with the same number of years’ work under their belts, perhaps studying a favourite subject part- or full-time later in life.

During his brief career as universities minister, Jo Johnson at least hinted at radicalism. He questioned the one-size-fits-all residential university. He floated shorter courses, shorter holidays, broader subjects, more intensive teaching and lifelong learning. He might have added that artificial intelligence is posing a whole new challenge. Johnson may now have gone, but the marketplace is talking. This most reactionary of British institutions may yet be forced to waken from the sleep of ages.

Global Capitalism: Inflation: Causes, Effects, & Outlook

 

Britain is still a world-beater at one thing: ripping off its own citizens

From energy and water bills to exorbitant rail fares, we’re all busy lining the pockets of wealthy ‘investors’


Aditya Chakrabortty in The Guardian


And so to the big question. The one that has dogged us ever since the EU referendum and haunts every Brexiteer’s chlorinated daydreams. What is Britain for? Cliche-mongers will tell you that Britain lost an empire then couldn’t find a role. They are wrong. After careful study of recent newspaper articles, I have discovered just that new part – and today, dear reader, I am going to share it with you.

The British are now world-beaters at paying other people to rip them off. We are number one at handing over cash to “investors” who do no investing, to “entrepreneurs” who run monopolies – and who then turn around and tap us up for a bit more on the way out.

Consider two stories from the past few days. British Gas announces its electricity prices will rise by 12.5%, starting next month. Just as the cold nights start drawing in, more than 3 million Britons will find their bills are more expensive. Never mind that the competition watchdog judged last year that British Gas and other energy giants were taking well over a billion pounds a year through “excessive prices”. This privatised industry has a tradition of ripping off loyal customers to uphold.

Think about the scandal of people having to pay huge ground rents just to stay in their own homes. For years, big property developers have been flogging the freeholds on newly built estates to speculators, often based offshore, whose only relationship with the people living there is to hit them with ever-larger bills. Tens of thousands of families have been bundled up and turned into human revenue streams. Nor are they alone. Whether as taxpayers or consumers, pretty much everyone in Britain is now human feedstock for Big Capital.

This may not be how you see yourself. After all, you’re a customer and in our dynamic, choice-stuffed markets the customer is king. Except that the propaganda doesn’t match reality. If, like me, you live in London and use water, you are forced to give your business to Thames Water. The same Thames Water that is owned by a consortium of international investors, whose interests were until recently managed by Macquarie, an investment firm with headquarters in Australia. I have reported before on this arrangement, which ran from December 2006 until March of this year. Between 2006 and 2015, Thames Water divvied up £1.6bn in dividends to its small circle of shareholders, who in turn loaded up the company with billions in debt.

These “investors” were not doing much investing – indeed, they will shoulder neither the costs nor the risks of building London’s £4bn super-sewer. Much of the money will come from me and Thames Water’s 15 million other customers, through our bills. Between 2011 and 2015, the company paid no corporation tax at all. Someone bagged a bargain, and it wasn’t the taxpayer.

Think about the train operators that are subsidised to the tune of billions by public money – only to penalise the public with eye-watering fares and crap broadband. We pay them to rip us off. Ponder the new nuclear station about to be built by the Chinese and French at Hinkley Point, at an estimated cost to British households of £30bn. Neither David Cameron nor Theresa May would countenance the British government creating a new power station, but they will pay way over the odds for foreign governments to do so.

Want more examples? Think about the giant outsourcing industry, where a multinational such as G4S can fail to lay on enough guards for the 2012 London Olympics and charge taxpayers for phantom electronic tags on dead criminals – and still be put in charge of securing the Royal Mint.

In the early 00s, the Mail and the Express would bang on and on about “Rip-off Britain” and how booze and fags and Levi’s jeans were cheaper abroad. Right under their nose a rip-off industry was getting started in the form of the private finance initiative. Tony Blair saw the arrangement as a way of funding more schools and hospitals without raising taxes or taking on public debt. As York University’s Kevin Farnsworth points out, PFIs also served an ideological purpose. “Try getting change in… public services,” he once chortled to a conference of private equity financiers. “I bear the scars on my back.” PFI – putting the private sector in charge of providing public infrastructure – was one of his ways of getting that change.


These are all examples of losing control – over our bills, over our taxes, over our water and trains and schools

Almost two decades later, we can see the results. PFIs have produced more fleecing than Millets. A PFI primary school in Middlesbrough, only opened in 2006, was demolished in 2015 because its foundations had been built on “defective fill material” – literally, dodgy ground. Children and staff moved to another site – nevertheless, payments on the contract had to be made. In Liverpool, a PFI school has been shut since 2014 – because there aren’t enough pupils to keep it open – yet taxpayers still pay £12,000 a day under the contract. These aren’t one-offs: they are inherent in the structure of PFIs, which dump all the risks on the public and hand the private sector all the rewards.

As the TES (formerly the Times Educational Supplement) found in April, one PFI school in Bristol that needed a new window blind will have to pay £8,154 for it. Another that had to install a tap is facing a bill for £2,211. Private companies get paid for the building, then get paid again for cleaning and maintenance and interest charges. Across the UK there are more than 700 PFI projects with a capital value of around £55bn. It is estimated that they will cost the public more than £300bn.

These are all examples of the public losing control – over our bills, over our taxes, over our water and trains and schools. Will freeing ourselves of the shackles of the European court of justice or EU state aid rules or any other Brexiteer hobbyhorse allow us to “take back control”? On the basics that govern our lives we have lost sovereignty. Brussels didn’t sell us down the river: Thatcher, Blair and Cameron did.

Leaving the EU won’t change any of this. Theresa May will continue to privatise chunks of the NHS. Philip Hammond will still flog Britain to foreign capital as a bargain basement of cheap workers and low taxes – one giant Poundland. And Britons will find more and more aspects of their daily lives picked over by big businesses for revenue streams.

Whiplash: the myth that funds a £20bn gravy train

Patrick Collinson in The Guardian


Ten years ago I was in a country lane in Leicestershire, indicating to turn right to go into a hotel for a family event. Seconds later my car was a write-off after a young driver careered round the bend, smashing into the rear of my VW Golf. Fortunately I stepped out uninjured. And from that moment I was pestered, again and again, to make a false whiplash claim.

One of the hotel’s guests was first in. “You’ve got to get down the doctors, tell them your neck is really hurting. You’ll easily get £3,000,” said one (I’m summarising here). But my neck, while a little stiff, wasn’t in pain. Others told me I was mad not to apply. But a decade later there is no evidence the crash caused anything other than a mild sprain that lasted a couple of days. And certainly not deserving of the £3,000-£6,000 that is routinely paid out to “victims” of even the mildest of rear-end shunts.

Now one brave consultant neurosurgeon, who has carried out thousands of operations involving neck and back issues, has declared that whiplash is a myth, nothing more than a multibillion-pound gravy train for lawyers, doctors and the victims suffering from “mainly non-existent injuries”.

In a remarkable piece for the Irish Times, Dr Charles Marks, a lecturer at University College Cork, says the medical profession is as guilty as the lawyers. “For 20 years I wrote medical reports which were economical with the truth … the truth being, there was very little wrong with the vast majority of compensation claimants that I saw. I was moving with the herd.” In Ireland, where payouts have reached levels that even the most avaricious ambulance-chasing lawyer here can only dream of, a doctor can earn as much as £3,000 a week in fees after spending 20 minutes with someone involved in a minor car crash, then writing a largely templated report. “It’s a fee of around €350 and you can easily do 10 a week,” Marks says.

Yet whiplash is “almost impossible to prove”, says Dr Marks, with patients self-diagnosing pain that can never be detected using sophisticated imaging techniques such as MRI and bone scans. “All whiplash is minor. Moderate or permanent whiplash is simply non-existent.”

He cites one study of 40 “demolition derby” drivers in the US who had an average of 1,500 collisions each over a couple of years. Compare that to a mild shunt in slow-moving traffic that, somehow, warrants payouts of thousands. Yet just two of the demolition derby drivers reported post-participation neck pain that lasted more than three months.

Dr Marks adds that in Greece and Lithuania, where there is no expectation of financial gain from whiplash, chronic neck pain following a car crash appears simply not to exist.

But one (British) consultant in Ireland is barely sufficient evidence. So I spoke to another whiplash expert, Dr Stuart Matthews, consultant surgeon in major orthopaedic trauma at the Leeds Teaching Hospitals. He sounded even more dismissive than Dr Marks. “There is not a single test that shows abnormality directly attributable to this condition. Diagnoses are purely on the say-so of the person involved. Many orthopaedic surgeons do not believe it is a genuine condition.”

He says early research that provided medical endorsement for whiplash claims has subsequently been rejected. “It’s the emperor’s new clothes. People just go along with it, there is a bandwagon.”

Neck sprain is genuine, he says, but recovery is relatively quick with little evidence of significant physical injury.

Yet the victims of whiplash receive £2bn a year in payouts, a fair chunk of which goes to personal injury lawyers. That’s £20bn over the past decade, paid for out of galloping increases in car insurance premiums. The forthcoming election means that reforms to whiplash payouts, promised in the prison and courts bill, have been shelved.

A new government, of whatever complexion, should reinstate the reforms – and order a major medical review to determine if we have all been conned for years.

What the great degree rip-off means for graduates: low pay and high debt

Aditya Chakrabortty in The Guardian

 

‘Ministers needed to sell universities to teenagers and their families – and in the process they have mis-sold them.’ Illustration: Bill Bragg



A few years back, I got my knuckles rapped by a government minister. In public. It was 2010: David Cameron had just come to power, and he was about to thrust university students into a new regime of higher tuition fees and debt.

Against that backdrop, I’d written a column criticising the way in which both Labour and Conservative governments marketed degrees as being some kind of social-mobility jetpack, zooming their wearers to more money and high-powered jobs. It was no such guarantee, I said, citing among other things Whitehall’s own plunging estimates of how much more graduates earn over a lifetime. Graduates, I said, would “probably end up doing similar work to their school-leaver parents – only with a debilitatingly large debt around their necks”.

For David Willetts, then universities minister, this was sheer and unpalatable sauce. In a speech to the annual conference of Universities UK, representing the top management of higher education, he named me – then tried to shame me. I was “wrong”, he claimed. Previous governments had indeed claimed that a graduate could expect to pull in £400,000 more over their lifetime than someone who hadn’t been to university. And, yes, his officials had knocked that estimate down to £100,000. But the difference, you see, was nothing to do with the increase in graduates – but “an improved methodology”. So I was “not comparing like with like”. Two Brains, one slap!

Willetts has since left parliament and gone to a far, far better place: the Resolution Foundation, an inequality thinktank that does much better work than the coalition government ever managed. But looking back, I shouldn’t have been surprised by either the reproof or the forum in which it was made. To sprinkle even a little doubt over the instrumental value of a degree is to take on both the well-paid managers of our universities, and Whitehall orthodoxy.

Higher education is “a phenomenal investment”, Conservative ministers tell us – even with tuition fees at nine grand a year. Repayments are only the equivalent of one “posh coffee” a day, according to the then universities minister Greg Clark (who is now communities secretary). “I think people recognise that that is a phenomenal investment,” he said. “It’s not just a good investment for the student, but actually it’s a good investment for the taxpayer.” I’ve seen ads on daytime TV for loans that do a softer sell than that.

And the marketing is still wrong. Take a look at research published last week by a team of economists from Cambridge, Harvard and the Institute for Fiscal Studies. They found that at 23 universities men typically earned less even 10 years after graduating than their counterparts who’d never been. The disparities are so yawningly wide that it makes a nonsense of talking about the “graduate premium”.

A student of economics at the LSE may walk into a City job and very soon be earning six figures. Their life and career will be utterly different from someone doing business studies, say, at a post-1992 university close to home in the north-east, and then chooses to work in the same area. Yet both are deluged with the official and industrial marketing that a mortar board and gown is worth an extra £100,000 over a lifetime.

Both New Labour and the dwindling band of Cameronian Conservatives have peddled the line that higher education breaks down class barriers. Again, untrue: last week’s research shows that students from the richest families did better than everyone else in the graduate job market – and earned far more than even those who’d done the same course at the same university at the same time.

Ministers needed to sell universities to teenagers and their families – and in the process they have mis-sold them. In this new world of tuition fees and debt, children and their parents have been assured that degrees earn big salaries. At the same time, voters have been told that higher education brings social mobility. Both claims have been made far too broadly – and the losers are those now coming out of university with 50 grand owing to the student loan company, a socking great overdraft and the discovery that internships and coffee shops are the only prospects.

I and others have argued down the years that there is no point in creating more graduates unless you have more graduate-level jobs. Such a position strikes me as being so obvious as to be crass, but it has been ignored by successive governments.

The result can be seen in research published last August by the Oxford economists Ken Mayhew and Craig Holmes. They found that the UK now has proportionately more graduates than any other rich country bar Iceland – yet uses their brains much less than most other countries: the “underutilisation” of graduates – at work but not using their skills – is higher in the UK than anywhere in the EU bar Romania, Greece, Croatia, Latvia and Slovenia.

So what are our graduates doing? Jobs that previously didn’t need a degree. Over one in 10 childminders (11.5%, according to the 2014 Labour Force Survey) are graduates. One in six call-centre staff have degrees, as do about one in four of all air cabin crew and theme-park attendants. In a labour market flooded with graduates, picky employers are now able to take the CVs boasting a university education. And so any young person who didn’t go to university now stands to be treated as a second-class employee.

And universities – with the connivance of their vice-chancellors and marketing departments – have allowed themselves to be sold to the public largely as CV-finishing schools. It is a gross act of vandalism to have committed on a higher education system that the rest of the world once admired. And it has displaced all the other values that accrue both to the individual and to society from education. Critical thinking, public knowledge? You won’t get much change for those from a government that plans to gag academics from using their publicly funded research to question public policy and hold politicians to account.

As for Willetts, he owes me an apology. But nothing like as big as the one he and his colleagues owe to tens of thousands of university graduates, stuck in low-paying jobs that don’t use their expensively acquired skills and certainly don’t pay off their vast debts.

Three decades after privatisation, monopoly power is still king

IoS investigation: The great British energy rip-off 

The "big six" energy firms were last night accused of maintaining a "stranglehold" over millions of consumers, after new figures showed that they each control more than two-thirds of the market in different regions across the UK.

An average of 70 per cent of households across all regions use the same electricity supplier, with the proportion rising to 85 per cent in some areas, undermining claims by the Government and Ofgem, the regulator, that the energy market is operating competitively.

The figures, uncovered by Labour, are published in the wake of the confusion over the future of energy bills after David Cameron pledged in the Commons to force companies to offer householders the "lowest tariff" – a promise that within hours was exposed as unworkable. The Prime Minister clashed with the Liberal Democrat Energy Secretary, Ed Davey, who backed Ofgem's proposals, published on Friday, for a simplified tariff system that encouraged consumers to switch between firms.

The official figures show that companies supplying electricity to homes where they inherited the network from the former utility boards are operating a near monopoly, making a mockery of the idea that customers routinely switch firms to get better deals.

Separate data from the Department for Energy and Climate Change (DECC) reveals that customers who have stayed with their old electricity supplier are paying more than those who have switched. DECC analysis shows that these "home suppliers" charge an average of £31 a year more than non-home suppliers for electricity – in effect placing a premium on loyalty.

The research emerged on the eve of British Energy Saving Week amid an outcry that energy firms are pushing up fuel bills beyond the rate of inflation, adding between £80 and £112 to the average annual household bill.

Although deregulation of the energy market in the 1980s supposedly led to more competition, the reality is more similar to a monopoly within each region of the UK.

The largest five electricity suppliers dominate the regions they inherited from utility boards more than two decades ago, while British Gas still retains the largest share of the retail gas market nationwide. This is despite consumers being encouraged by price comparison websites to shop around for the cheapest supplier. When the gas and electricity networks were first privatised, price caps were in operation, but a decade ago Ofgem removed controls because competition had, in theory, been established.

Yet figures published in Parliament in a written answer to the shadow Energy Secretary, Caroline Flint, show that there is little real competition. Firms last night claimed the figures show the loyalty of customers they inherited from the boards, but Ms Flint said the companies appear to be exploiting consumers' unwillingness to shop around. With a baffling array of more than 500 tariffs on offer, consumers are often loath to switch.

In Northern Scotland, SSE, the firm that inherited the network from the North of Scotland Hydro Board, has retained an 85 per cent share of the retail electricity market, while in south Wales, SSE has an 82 per cent share and in the Southern region it has an 80 per cent share.

Scottish Power has an 82 per cent share in southern Scotland, and a 73 per cent share in north Wales. EDF has remained dominant in London with a 74 per cent share; in the South-east, it supplies electricity to 73 per cent of homes; and in the South-west, it has 71 per cent.

Npower remains the dominant supplier in the West Midlands, with 65 per cent of the retail market; in Yorkshire, it has a 65 per cent share; and in the North-east, 64 per cent. E.ON has a 69 per cent share in the East Midlands; 68 per cent in the Eastern region; and 67 per cent in the North-west.
The sixth major energy firm, British Gas, has held on to 76 per cent of gas-only accounts across the UK. The figures do not apply to dual fuel accounts, but nearly 10 million households are on electricity only, and 4.6 million have gas only.

Ms Flint said: "It's no wonder the energy giants are shame-faced about hiking up energy bills when they have a stranglehold over the energy market. People talk about the 'big six', but in most parts of the country there's only one big supplier in town. The fact that 70 per cent of people in any region all use the same electricity supplier suggests that the energy market is not functioning properly. It cannot be right that customers who have stuck with their old electricity supplier pay a premium for their loyalty.
"The time has come to create a tough new regulator to police the energy market properly, and force the energy companies to pass on price cuts to the public."

A spokesman for Npower said: "We have a larger than expected share in the West Midlands because our history is in the Midlands. A lot of people were Midlands Electricity Board customers and many of them remained so [under the new name]. The rate of turnover has been quite significant, people have left and people come back. It is about loyalty – many people still refer to us as 'the Midlands Electricity Board' as they refer to British Gas as 'the Gas Board'. They are with us because we are incredibly good value. It is the same in the North-east. We feel very much part of the community in these areas."

A spokesman for E.ON said: "Many of our customers, while staying with us, will have regularly changed products. As such it would be wrong to say they are not engaged in the energy market – they are, and have chosen to stay with us. Some 69 per cent of our customers overall have switched supplier or tariff in the past three years.

"It is important that we treat every customer as an individual and as such being on the right tariff for your own individual circumstances is vital. In recent weeks we have made checking you're on the right tariff easier than ever, and it is this simplicity and comparability that our customers are responding to. By making things simpler and more comparable, as well as continuing to provide help and advice that will make homes more energy efficient, we can really help our customers and ensure they are on the best deal for them."

A Scottish Power spokesman said: "The British energy market is one of the most competitive in Europe, and Scottish Power welcomes anything that encourages or supports this competition."
SSE said in a statement: "We would fully expect our customer retention rates to be higher than those of our competitors because of our exceptional standards of service, for which we are consistently recognised as the best in the business by the likes of Consumer Focus and uSwitch.

"There's no doubt that greater levels of consumer engagement in the market would be a positive thing. However, switching rates in the UK compare very favourably with those in other European energy markets, and with other retail service markets such as fixed and mobile telecommunication, insurance, mortgages and personal current accounts."

How easy is it to reduce your energy bill?

If a seasoned investigator has trouble, what hope for the average consumer? Here’s what I discovered after many frustrating minutes on hold:

Npower

My current provider, Npower, predicts my spend for the next 12 months will be £208.37 for 1,620 kWh of electricity and £531.78 for 11,260 kWh of gas – all helpfully displayed in my latest bill, but irrelevant because it was generated two days before they announced an 8.8 per cent price hike. Sneaky.

British Gas

After an automated apology for any delay due to “a high volume of customer calls” came some advice: “If you’re calling for our fix and fall tarif,f go online to sign up and register your details. If you have received a coupon about this offer, please complete it and return the pre-paid envelope. If you are calling about a fixed contract that ends in either 2013, 2014 or 2015, your prices are not affected by our recent price increase.”

I simply want to find out if you can beat my existing deal.

“Press 1 to change your account name or address or if you are moving house. Press 2 to give us your meter reading or find out your balance, pay your bill or to let us know you are going to pay your bill or you have paid your bill. Press 3 if you have any questions about your central heating or home care or press 4 to talk to one of our team.”

Hooray. Well, nearly. I sit through more suggestions to “go online for further information”. A pause, then a human voice. “You probably were sent that estimate prior to their price rise announcement.” True. “Our best deal is the online variable until November 2013, which includes the price increases taken into effect. We can do a 6 per cent discount from your total bill for direct debit.”

“That will cost you around £229 for electricity and £532 for gas. A little bit more than your estimate, but your prices will go up remember”.

So your prices are fixed, then?

“No, we have another “fix and fall” tariff which is not discounted but is fixed until March 2014. That might make more sense to you.

“If our prices go up, yours won’t do, but if prices go down, yours go down – and you get a fixed premium of 3 per cent.”

“That comes to £253.34 for electricity and £583 for gas.”

£100 more! “Ah, but your charges…”

Yes, yes, they will be going up.

To be fair, she did recommend I call npower to check how much my bill would apparently be going up by. That was easier but it still took 17 minutes.

E.ON (no freephone)

It took less than a minute to speak with someone and we were straight down to business: full address and phone number (“in case you get cut off”) before we were on to the tariffs. Four on offer: standard, E.ON energy discount (“3 per cent cheaper than standard for 12 months but you’re not protected against price rises”), fixed one year or fixed two years. It was like remortgaging a house.,

Standard came to £787.93 and the energy discount was £752.69. Fixed one came to £776.48 – “no premium, mind” – and fixed two £816.39 – “a bit of a gamble as it is 5 per cent above standard unit rate but you’re protected against price rises.”

The good news: E.ON was not among the four of the “big six” energy companies which had recently announced price rises for 2012. The bad: “but it’s more than likely we will put them up for 2013”. Hmmm.

That took four minutes.

EDF

Oh dear. I gave up trying after being on hold for 15 minutes listening to what sounded like Morcheeba. Rubbish.

SSE

After seven minutes on hold, I was mercifully told there were only two tariffs the company provides – standard and capped. My quote was £28 more expensive than npower, but SSE credits your account with £100 when you switch and their rate is capped for two years meaning, like British Gas, it won’t go up, but could come down. And SSE “was the only energy company that reduced their prices last year”. In addition, my gas and electricity standard charge of 16.44 pence per day would come down to 14.8p with paperless billing. “I’m here until 2pm if you want to switch,” a very helpful Eddie told me.

Scottish Power

I had tapped in my numbers to their online quote generator which gave me an estimated bill of £816.57. But on the phone, a quote using the same figures was better: £755. This for a deal fixed until March 2014 without a cancellation fee. Did I want to know the unit price? I certainly did. “Scottish Power’s first quarter electricity unit price is 21.74p for the first 225 units going down to 10.99, compared with Npower’s current unit price of 16.93 reducing to 13.39. Our primary gas units are 8.10 going down to 3.01 with Npower’s at 7.89 reducing to 3.51.” I regretted the request for more detail.

So much to choose from. Do I ditch and switch, fix or stick? I have no idea. I tried calling Npower to see what their updated estimate would be for next year, but their systems were down. I’ll have to call back on Monday.

Paul Gallagher