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Monday 8 July 2019

Why a leader’s past record is no guide to future success

Successful leadership depends on context, collaboration and character writes Andrew Hill in The FT

“There goes that queer-looking fish with the ginger beard again. Do you know who he is? I keep seeing him creep about this place like a lost soul with nothing better to do.”
That was the verdict of the then Bank of England governor on Montagu Norman, who, five years later, was to take over the top job. “Nothing in his background suggested that he would be well suited to the work of a central banker,” Liaquat Ahamed wrote in his prizewinning book Lords of Finance.

Plenty in Christine Lagarde’s background suggests she will be much better suited to run the European Central Bank: her political nous, her communication skills, her leadership of the International Monetary Fund through turbulent financial times.

Critics, though, have focused on the former corporate lawyer and finance minister’s lack of deep academic economic training, and her dearth of experience with the technicalities of monetary policy.

But how much should the past record of a candidate be a guide for how they will handle their next job? Not as much as we might think.

The truth is that successful leadership depends on context, collaboration and character as much as qualifications. For all the efforts to codify and computerise the specifications of important jobs, the optimal chemistry of experience, aptitude, potential, and mindset remains hard to define. Throw in the imponderable future in which such leaders are bound to operate and it is no wonder that sometimes the seemingly best-qualified stumble, while the qualification-free thrive.

For one thing, even if the challenge confronting a leader looks the same as one they handled in the past, it is very rarely identical — and nor is the leader. That is one reason big companies offer their most promising executives experience across countries, cultures and operations, from finance to the front line, and why some recruiters emphasise potential as much as the formal résumé of their candidates.

Curiosity is a big predictor of potential — and of success — according to Egon Zehnder, the executive search company. It asks referees what the candidate they have backed is really curious about. “It is a question that takes people aback, so they have to think anew about that person,” Jill Ader, chairwoman, told me recently.

I think there are strong reasons to back master generalists for senior roles. Polymathic leaders offer alternative perspectives and may even be better at fostering innovation, according to one study. In his new book Range, David Epstein offers this warning against over-specialisation: “Everyone is digging deeper into their own trench and rarely standing up to look in the next trench over.”

Take this to the other extreme of ignoring specialist qualifications, however, and you are suddenly in the world of blaggers, blowhards and blackguards, who bluff their way up the leadership ladder until the Peter Principle applies, and a further rise is prohibited by their own incompetence.

The financial crisis exposed the weaknesses of large banks, such as HBOS and Royal Bank of Scotland in the UK, chaired by non-bankers. Some of the same concerns about a dearth of deep financial qualifications now nag at the leaders of fintech companies, whose promise is based in part on their boast that they will be “different” from longer established incumbents.

In a flailing search for the reasons for its current political mess, the UK has blamed the self-confident dilettantism of some Oxford university graduates, while the US bemoans the superficial attractions of stars of television reality shows. These parallel weaknesses for pure bluster over proven expertise have brought us Boris Johnson and Donald Trump, respectively.

A plausible defence of both Mr Johnson and Mr Trump is that they should be able to play to their specific strengths, while surrounding themselves with experts who can handle the technical work.

Ms Lagarde, too, will want to draw on the team of experts around her. She is wise enough to know she cannot rely on silky political skills and neglect the plumbing of monetary policy.

At the same time, history suggests she should not assume her paper credentials or wide experience will be enough to guarantee success in Frankfurt. The Bank of England’s Norman was eccentric and neurotic, and his counterpart at the Banque de France, Émile Moreau, had a “quite rudimentary and at times confused” understanding of monetary economics, whereas Benjamin Strong at the New York Federal Reserve, was a born leader, and Hjalmar Schacht of Germany’s Reichsbank “came to the job with an array of qualifications”.

Yet together this quartet of the under- and overqualified made a series of mistakes that pitched the world into the Great Depression.

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