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Showing posts with label mobile. Show all posts
Showing posts with label mobile. Show all posts

Wednesday 16 August 2017

The 10 best jokes from the Edinburgh fringe

Paul Fleckney in The Guardian


Robert Garnham: Insomnia is awful. But on the plus side – only three more sleeps till Christmas.

Dan Antopolski: Centaurs shop at Topman. And Bottomhorse.

Paul Savage: Oregon leads America in both marital infidelity and clinical depression. What a sad state of affairs.

Caroline Mabey: I’m very conflicted by eye tests. I want to get the answers right but I really want to win the glasses.

Athena Kugblenu: Relationships are like mobile phones. You’ll look at your iPhone 5 and think, it used to be a lot quicker to turn this thing on.

Evelyn Mok: My vagina is kind of like Wales. People only visit ironically.

Phil Wang: In the bedroom, my girlfriend really likes it when I wear a suit, because she’s got this kinky fantasy where I have a proper job.


Gráinne Maguire: The Edinburgh fringe is such a bubble. I asked a comedian what they thought about the North Korea nuclear missile crisis and they asked what venue it was on in.

John-Luke Roberts: How did the Village People meet? They obviously led such different lives.

Olaf Falafel: If you’re being chased by a pack of taxidermists, do not play dead.

Monday 11 August 2014

Mobile phone companies have failed – it's time to nationalise them


It may sound like off-the-wall leftiness, but there are clear and convincing arguments for a nationalised mobile phone network
Mobile phone companies put profit before the needs of the consumer.
Mobile phone companies put profit before the needs of the consumer. Photograph: Alamy
Nationalisation is a taboo among the political and media elite, its mere mention guaranteed to provoke near-instantaneous shrieks of "dinosaur!" and "go back to the 1970s". Imagine the Establishment's horror, then, when a succession of recent polls found that nearly seven out of 10 Britons wanted the renationalisation of energy, and two-thirds of the electorate wanted rail and Royal Mail back in public hands. Even Ukip voters – those notorious bastions of pinko leftiness – overwhelmingly backed the renationalisation of key utilities. While our political overlords are besotted with Milton Friedman, on many issues the public seem to be lodged somewhere between John Maynard Keynes and Karl Marx.
Previously state-owned services are one thing: but what about the mobile phone network? Even the very suggestion is inviting ridicule. But if people are so keen for public ownership of rail, why is the case any weaker for mobile phones? They are a natural monopoly, and the fragmentation of the telecommunications network is inefficient. Their service is often poor because they put profit ahead of the needs of the consumer. And rather than being the product of a dynamic free market and individual plucky entrepreneurs, their technological success owes everything to the public sector. It might seem like barking leftiness on speed, but the arguments for nationalising phone networks are less absurd than they might appear.
The eternal irritation of any mobile phone user is the signal blackspot. They affect everyone. Even David Cameron has had to return early from his holidays in Cornwall because of problems with signal "not-spots". Nor is it only a problem for people in rural areas. Richard Brown lives at the top of a hill in Brighton, and he can't get a signal withVodafone, despite its database claiming excellent coverage. "So for £100 I bought a 'Sure Signal' device – or in other words paid £100 to enable Vodafone to deliver me the core service that I am already paying upwards of £30 a month for." It plugs into the router and drains power, but seems to make little difference.
In his south London flat, EE customer Ben Goddard's mobile phone almost always registers no bars. With missed calls from hospitals and family members, he's been forced to install a house phone. "Zero signal in east London," says fellow EE user Dom O'Hanlon. "No attempt to fix, help or offer customer service." EE seem to have abandoned its earlier incarnation as 'Everything Everywhere' because it was so widely mocked as 'Nothing Nowhere'. When Ben Parker switched from EE to Vodafone, he found that his signal did improve, but his data access died, forcing him to depend on Wi-Fi.
If you have tried to deal with the customer service arm of the mobile phone giants, then please do not read on, because you will only relive traumas you would rather forget. After Grace Garland was signed up to EE from her Orange contract, her 4G and internet access all but vanished for several months. Errors at EE's end left her being charged double, and its system believed she had run out of her data allowance, leaving her with no access to crucial work emails. "No one took my concerns seriously," she says. "They told me they had actually subcontracted a lot of their technical support to outside parties who can only be contacted by them by email, making everything slow and ineffectual." Of course, mobile phone companies do not provide detailed data about their national coverage, leaving customers to choose on the basis of factors such as price.
According to OpenSignal – a company that is ingeniously working out national signal coverage by tracking data from mobile users – the average British user has no signal 15% of the time. And here is where the point about a natural monopoly creeps in. Mobile phone companies build their masts, but don't want to share them with their competitors. That means that rather than having a network that reflects people's needs, we are constantly zipping past masts we are locked out of. In many rural areas, mobile phone companies are simply making the decision that there are not enough people to justify building more masts. Profit is prioritised over building an effective network that gives all citizens access.
Signal failure … a woman struggles to make a call in Hythe, Kent. Signal failure … a woman struggles to make a call in Hythe, Kent. Photograph: Alamy


To be fair to the government, it is proposing action to compel companies to share masts. But OpenSignal's Samuel Johnson says that this would only cover phone calls and text messages, not data, and would reduce our time without signal to about 7%. Why not force them to share all data? "Well, it'd be bad for competition, because it would hit their profits," he says. Not only that, but even if the government's modest measures are implemented, the potential financial hit to mobile phone companies would deter them from clamping down on the final 7%.
Customers are ripped off in other ways. The former Daily Telegraph journalist George Pitcher has pointed out that the typical "free phone when you sign a long contract" offer is a scam. In a typical £32-a-month contract spread over two years, you're coughing up £768, even though the phone is worth just £200. Get a £15-a-month SIM card-only deal and buy a £10 mobile off eBay instead, he suggests, and you'll save £400. "Perhaps the mobile phone companies could be nationalised and given to the banks?" he concludes. Last part aside, Pitcher has it in one. And then there's the derisory cost to the company of sending snippets of data such as text messages – which can cost the user 14p a pop. Last year, Citizens Advice received a whopping 28,000 complaints about mobile phones, often from customers who could not be released from contracts even if there was no signal in their area.
Neither are mobile phones themselves triumphs of the private sector, or even close. "It's not far-fetched to suggest nationalisation," says economics professor Mariana Mazzucato, "because these companies aren't the result of some individual entrepreneur in the garage. It was all state-funded from the start." As I write this, I fiddle occasionally with my iPhone: in her hugely influential book The Entrepreneurial State, Mazzucato looks at how its key components, like touchscreen technology, Siri and GPS are the products of public-sector research. That goes for the internet, too – the child of the US military-industrial complex and the work of Sir Tim Berners-Lee at the state-run European research organisation Cern in Geneva.
"It's actually the classic case of economies of scale, or a natural monopoly, and the decision you'd have to make is whether it's one firm or the state running the whole thing," says Mazzucato. "When you chop it up, you lose the benefits of cost and efficiency from having one operator." Many network providers spend more money on share buybacks than research and development, retarding further technological progress in the name of profit. And then there's Vodafone, which has become one of the key targets of the anti-tax avoidance movement. It's cheeky, really: leave the state to fund the technology your business relies on, and then do everything you can to avoid paying anything back.
There are many reasons why a fragmented mobile phone network is bad for the consumer. Dr Oliver Holland of King's College London's Centre for Telecommunications Research sympathises with the idea of a nationalised network on technical grounds. This is how he explains it. Each mobile phone company is allotted a slice of the frequency spectrum. But at any given time, lots of customers belonging to one company may be using their mobile phones. "You will probably have a reduction in the quality of the service, because they're all competing for the spectrum." Customers belonging to another company may be using the service less at the same time, leaving their slice of the spectrum to go to waste when others need it. "If you had just one body, instead of dividing the spectrum into chunks, they can use it more efficiently," he says.
The case for nationalising mobile phone companies is actually pretty overwhelming. It would mean an integrated network, with masts serving customers on the basis of need, rather than subordinating the needs of users to the needs of shareholders. Profits could be reinvested in research and development, as well as developing effective customer services. Rip-off practices could be eradicated. It doesn't have to be run by a bunch of bureaucrats: consumers could elect representatives on to the management board to make sure the publicly run company is properly accountable. Neither does nationalisation have to be costly: Clement Attlee's postwar Labour government pulled it off by swapping shares for government bonds. So yes, it might sound far-fetched, the sort of proposal that lends itself to endless satire from the triumphalist neoliberal right. But next time you're yelling at your signal-free mobile phone, it might not seem so wacky after all.

Tuesday 29 January 2013

It’s time to switch off your mobile and set yourself free


Experts have found an effective new formula for happiness - ditching the smartphone

That's enough mobile phones: 'I found myself paying closer attention to the world around me, and having conversations that felt like real conversations'
That's enough mobile phones: 'I found myself paying closer attention to the world around me, and having conversations that felt like real conversations' Photo: Bloomberg
Will miracles never cease? I learnt yesterday that there is a team of officials in the Cabinet Office known as the Nudge Unit, charged with suggesting “ways people can make small changes to improve their lives”. Naturally, this sent the taxpayer in me into a lather of indignation. No wonder the national debt is so mountainous if crackpot initiatives like this are given the green light in Whitehall.
But then, wonder of wonders, out of the Behavioural Insights Team, as it is formally known, emerged common sense so beautiful and bracing that it was like being nudged by Marilyn Monroe.
Suppose, asks Prof Paul Dolan of the London School of Economics, a former stalwart of the unit, a man who nudges for England, happiness is not owning the latest, smartest mobile phone, but is, in fact, having that phone switched off? Suppose silence truly is golden, a necessary antidote to a shrill, intrusive world?
The problem with smartphones, warns Dolan, an expert on happiness, is that they distract users’ attention from the people around them. “Turning your phone off and enjoying being with your friends is much better for you than constantly checking your phone and emails,” he told an audience at the Hay Festival in Cartagena, Colombia.
What? Enjoy the company of your friends when you could be reading tweets from Wayne Rooney or perusing the weather forecast in New York? The professor is flying so much in the face of fashionable opinion that, the next time he switches on his mobile, he may find he has been denounced as a fascist Luddite by the Twitterati. 
But he is hardly a lone voice. He is only articulating something that millions share: a vague sense that our super-connected world is also dangerously disconnected from things that matter.
Switching off your mobile can improve your emotional health – as I found from personal experience last year. I was travelling in the States, left my mobile phone at the hotel and, for the next two hours, felt anxious and disorientated. Suppose something happened to my loved ones? Suppose so-and-so needed to get hold of me? What was happening at the Oval? All the usual neuroses of the middle-aged male.
But then, as sanity returned, the feelings of anxiety abated. After four hours of being cut off from what I had come to regard as civilisation, I felt as relaxed as if I’d had a particularly good lunch. After six hours, I was in such a happy space that, when I finally got back to the hotel and was reunited with my phone, I felt not relief, but resentment. Did my life have to revolve around that little electronic tyrant? Couldn’t its biddings wait?
The next day, and for the following five days, I left my phone in the hotel and resolved to check my messages no more than once a day. If I was late receiving some genuinely urgent communication, so be it.
The result was as dramatic as it was heartening. Until you sever your links with the people you are in touch with 24/7, you don’t realise quite how stressful those links are; quite how much energy you expend fretting about the contents of emails you have or have not received; quite how many footling demands other people will make on your time, if you are stupid enough to let them.
Liberated from those demands, I found myself paying closer attention to the world around me: enjoying the sights and sounds of America, and having conversations that felt like real conversations, flowing easily and sweetly, at no risk of being interrupted by the beep of a phone. It felt like an epiphany, an unexpected reversion to a better, simpler lifestyle.
Prof Dolan, guru of contentment and distinguished graduate of the Nudge Unit, has clearly had similar epiphanies. His plea for reduced dependency on mobile phones throws down the gauntlet to a generation that, in its fascination with new technology, has got its priorities askew.
One of the defining images of the 21st century is rows of men in suits on aeroplanes switching on their phones within nanoseconds of their planes landing. They have mistaken ergonomic efficiency for coolness: they think they are demonstrating energy and dynamism. They cannot see how pathetic they look, clutching at the umbilical cord that links them to their bosses/girlfriends/bookmakers.
The next time they land at Heathrow, they should try waiting five minutes before switching on their mobiles. Then 10 minutes. Then 20. It could be the saving of them.